Mission-Ready
IT Transformation
Discipline. process. results.
Old Sarge Consulting helps your organization build IT service management that actually works.
About
Meet Sarge
Tom Sweeney earned the nickname “Sarge” long before he entered the consulting world — first as a U.S. Army Combat Engineer, then as a Drill Sergeant who understood that discipline and process are the foundation of any successful mission.
That same philosophy carried into a 40-year career in IT with the past 15-years directly in IT Service Management. Tom has led service desk operations for a major healthcare organization and drove enterprise-wide adoption of ServiceNow and ITIL best practices. He’s been on your side of the table — managing tickets, leading teams, fighting for budget, and navigating the chaos of a large IT operation.
Now, as founder of Old Sarge Consulting, LLC, Tom brings that hard-won experience directly to organizations ready to get serious about their IT and business process transformation.
Services offered
Bringing Order to Chaos
ITSM Process Design & ITIL Alignment
Build a service management framework your team can follow. Tom designs incident, problem, change, and request processes that align with ITIL best practices and your organization's real-world needs.
Service Desk Transformation
Having run a service desk for a large healthcare enterprise, Tom understands the operational pressures firsthand and helps you restructure staffing models, triage workflows, SLAs, and knowledge management.
ITSM Tool Implementation & Optimization
Whether you're just starting your service management journey or trying to get more out of an existing tool, Tom guides your team through configuration, module rollout, and adoption strategies that stick.
IT Business Process Consulting
Beyond the tools — Tom helps bridge the gap between IT and business stakeholders, translating technical workflows into outcomes leadership actually cares about.
Why old sarge?
Forged in Service. Built for Results.
Battle-Tested
Military discipline for structured thinking, clear communication, and no-nonsense execution.
Industry-Proven
Deep experience in healthcare IT — one of the most complex ITSM environments there is.
Hands-On
Tom doesn't just advise — he works alongside your team to implement and train.
Approach
Old Sarge Methodology
Assess
Understand your current state: tools, processes, pain points, and culture
Plan
Build a realistic roadmap aligned to your goals and your team's capacity
Execute
Implement with your team, not just for your team
Sustain
Documentation, training, and confidence for you to own the outcome
Contact Old Sarge
Ready to Transform Your IT Operations?
Old Sarge doesn’t do fluff. If you’re serious about fixing your service management, let’s talk. Schedule a no-obligation discovery call and find out what’s possible.